Don’t Get Left Behind: Why an Effective CRM Tool is Essential for Your Accounting Practice

Don’t Get Left Behind: Why an Effective CRM Tool is Essential for Your Accounting Practice

Don’t Get Left Behind: Why an Effective CRM Tool is Essential for Your Accounting Practice


As an accountant, you know that keeping track of clients, their information and your interactions with them is crucial for success in this industry as it helps you build trust. However, relying on memory or spreadsheets to manage these important details can be time-consuming and downright impossible as your client list grows. That's where Customer Relationship Management (CRM) tools come into play - they are a game-changer for accounting firms who want to simplify their workload, boost efficiency and grow their practice. In this post, we'll dive deep into why every accountant should use a CRM tool and how it can help take your business to new heights!

Why you need CRM functionality in your practice

As the accounting industry becomes increasingly competitive, client retention and relationships have become more important than ever before. An effective CRM system can help accounting firms keep their clients happy and coming back for more business.

But what exactly is CRM? CRM stands for customer relationship management. It’s a system that helps businesses manage their interactions with current and potential customers. A good CRM system will help you keep track of your clients’ contact information, preferences, and information history. It will also help you automate repetitive tasks, such as emailing clients to remind them of invoice payments or information you require from them.


Benefits of an Effective CRM system

An effective CRM strategy can have a number of benefits for your firm, including:

  • Improved client relationships: By understanding your clients better and having a more efficient way to manage client data, you can improve your relationships with them.
  • Increased client retention: With improved client relationships comes increased client retention. If your clients are happy with your service and the way you treat them, they are more likely to stay with you.
  • Increased sales: With happy clients comes increased sales. If you have a good relationship with your clients and they trust you, they are more likely to buy from you again in the future.
  • Identify cross-selling opportunities: By understanding your clients' needs and preferences, you can identify additional ways in which you can better service your clients, giving  you the opportunity to increase revenue per client and deepen your relationships with existing clients.
  • Focused decision making: An effective CRM system, such as the one integrated into Digital Practice’s practice management software, will give you insights into your practice, such as which services are most popular with your clients, which industries your clients operate in or where majority of your leads are coming from. This information can be helpful as you make decisions about where to focus your time and energy going forward.

Choosing the Right CRM for your firm

There are many different CRM software programs available on the market today. Selecting the right one for your firm can be a challenge. To help you make the best decision for your firm, we’ve put together a list of factors key factors to keep in mind when choosing a CRM system, such as these:

  • Ease of Use: The last thing you want is a CRM solution that's difficult to use. Look for a solution that's easy to set up and navigate.
  • Integration: It's important that your CRM system integrates seamlessly with other software applications you're using, such as your accounting software. This will make data entry and reporting much easier and more accurate.
  • Customer Support: When you're using a CRM system, you're bound to have questions from time to time. Make sure the system you select offers excellent customer support.
  • Flexibility: As your business grows, your CRM requirements will change. Choose a system that's flexible and can be customized to meet your changing needs.

In addition, you'll want to consider the features and functionality that are most important to you and your business. For example, if you need to track sales and marketing data, then you'll want to choose a CRM that offers robust tracking capabilities. On the other hand, if you're primarily focused on client service and support, then you'll want to make sure that the CRM you select has powerful ticketing and case management features.


In conclusion, firms utilizing CRM systems can stay ahead of their competition and elevate the client experience. By automating many manual tasks, accounting firms can improve operational efficiency and save valuable time that can be used to focus on higher value-added activities. Moreover, they’ll gain access to data insights that may help them generate new leads by personalizing marketing communications with clients and prospects. Ultimately this will enable a firm to better manage its relationships with customers while also supporting growth objectives in terms of acquiring more business opportunities.