This Privacy Policy ("Policy") describes how Digital Practice (Pty) Ltd ("Digital Practice," "we," "our," or "us") collects, uses, shares, and protects personal information when you use our software-as-a-service (SaaS) platform and related services (collectively, the "Services"). By accessing or using our Services, you consent to the collection and processing of your personal information as described in this Policy. If you do not agree with the terms of this Policy, please do not use our Services.
1. Information We Collect:
1.1 Personal Information: We may collect personal information that you provide to us, such as your name, email address, contact information, and any other information you voluntarily provide when using our Services or communicating with us.
1.2 Usage Information: When you use our Services, we automatically collect certain information about your usage of the Services. This may include your IP address, browser type, device information, operating system, referring URLs, and other usage data.
1.3 Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with our Services. Cookies are small text files that are stored on your device when you visit a website or use a service. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personalized experience.
2. Use of Information:
2.1 Providing and Improving our Services: We use the collected information to provide and improve our Services, respond to your inquiries, and deliver the features and functionality of our platform. This includes personalizing your experience, analyzing usage patterns, and enhancing the performance and usability of our Services.
2.2 Communication: We may use your personal information to communicate with you, respond to your requests, provide support, and send important notices or updates related to our Services.
2.3 Aggregated Data: We may aggregate and anonymize data collected from our users to generate statistical or analytical insights. This aggregated data does not personally identify you and may be used for any lawful purpose.
2.4 Legal Compliance: We may process your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, privacy, safety, or property, as well as that of our users or the public.
3. Sharing of Information:
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering and improving our Services, such as hosting providers, payment processors, and customer support platforms. These service providers are contractually bound to handle your information securely and only for the purposes specified by us.
3.2 Business Transfers: In the event of a merger, acquisition, or any form of sale or transfer of some or all of our assets, we may disclose or transfer your personal information to the acquiring party as part of the transaction. We will notify you before your personal information becomes subject to a different privacy policy.
3.3 Legal Requirements: We may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, or legal processes, or to respond to valid requests from law enforcement authorities or other government agencies.
3.4 Consent: We may share your personal information with third parties for purposes other than those described in this Policy if we obtain your consent.
4. Data Security:
We implement reasonable security measures to protect the personal information we collect and maintain. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices:
5.1 Access and Update: You have the right to access, correct, or update the personal information we hold about you. You may do this by logging into your account or by contacting us directly.
5.2 Opt-Out: You may choose to opt-out of receiving promotional communications from us by following the instructions provided in those communications. Please note that even if you opt-out, we may still send you non-promotional messages relating to your use of our Services.
6. Children's Privacy:
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us, and we will take appropriate measures to remove that information from our systems.
7. Changes to this Privacy Policy:
We may update this Policy from time to time by posting the revised version on our website or by providing notice through our Services. Your continued use of our Services after any such updates constitutes your acceptance of the revised Policy.
Contact Us:
If you have any questions, concerns, or complaints regarding this Policy or our privacy practices, please contact us at:
Email: hello[at]digitalpractice.io
Please note that this Privacy Policy applies only to the Services provided by Digital Practice (Pty) Ltd and does not cover the practices of third-party websites or services linked to or integrated with our Services. We encourage you to review the privacy policies of those third parties before using their services.